At WearUrText, we are committed to delivering high-quality personalized T-shirts efficiently and reliably to our customers across Nigeria. This Shipping Policy outlines important information regarding order processing, delivery timelines, fees, and support for delivery issues. By placing an order on our website, you agree to the terms described below.
1. Shipping Locations
We currently offer shipping within Nigeria only. We do not offer international shipping at this time.
2. Shipping Methods and Delivery Time
We offer two delivery methods:
- Park Pickup: Delivery to the nearest motor park in your area for customer pickup.
- Estimated delivery: 2 to 7 business days after order processing.
- Local Courier Delivery: Doorstep delivery by local courier services.
- Estimated delivery: 2 to 14 business days after order processing.
Please note that delivery timelines may vary based on your location, public holidays, courier operations, and unforeseen delays.
3. Order Processing Time
All orders are subject to a 2–3 business day processing period before being handed over for shipping. This includes order confirmation, customization, printing, and packaging.
4. Shipping Fees
Shipping costs are not fixed and depend on:
- Your delivery location
- Your selected delivery method (park pickup or courier delivery)
- The weight and quantity of your items
Shipping fees are calculated and displayed during checkout.
Free Shipping: We may offer free shipping during limited-time promotional campaigns. These will be clearly stated when available.
5. Order Tracking and Status
At this time, we do not provide automated tracking numbers. However, customers can contact us at any time through our Contact Page to inquire about their order status. Our support team is happy to assist you.
6. Delays, Losses & Compensation
We take pride in our reliable delivery service, but occasionally issues may arise. Here’s how we handle them:
- Unprocessed Orders (delayed before shipping): You may request a full refund.
- Processed Orders (lost or delayed in transit): We will offer a replacement at no extra cost after assessing the situation.
Please notify us of any delivery issue within 7 days of the expected delivery date so we can assist promptly.
7. Local Pickup
We do not currently offer local pickup services. All orders must be shipped via one of the available delivery methods.
8. Contact and Support
If you have any questions or concerns about your order or delivery, please visit our Contact Page to reach our support team.
This policy is subject to change without prior notice. Updates will be posted on this page.