At WearUrText, we take pride in producing high-quality personalized T-shirts made just for you. Each item is custom-printed to order, so we strive to ensure every delivery is accurate and flawless. However, if something isn’t right with your order, we’re here to help within the terms outlined below.
Eligibility for Returns
We accept returns only under the following conditions:
- You received a wrong item that doesn’t match your order.
- The product arrived defective or with a production error.
- The item is materially different from what was advertised or previewed.
Please note that due to the personalized nature of our products, returns are not accepted for reasons such as change of mind, incorrect size choice, or general dissatisfaction unrelated to a production issue.
Return Timeframe
Return requests must be made within 3 days of receiving your order. After this period, we may be unable to process your claim.
Return Process
To initiate a return:
- Contact us through our Contact Page with your order number and a clear description of the issue.
- Include photo evidence of the product and packaging showing the defect or error.
- If your return is approved, you’ll be instructed on how to send the item back to us.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to avoid loss or delays.
Resolution
If your claim is approved:
- We will provide a replacement of the exact product originally ordered at no additional cost to you.
- Refunds or store credits are not issued, as each product is custom-made and replacements are our standard resolution.
Non-Returnable Items
- Any item returned without prior approval.
- Items reported after the 3-day window.
- Products returned for reasons outside of our accepted return conditions.
- Items damaged by improper use, washing, or storage.
Contact Us
If you have questions or need help with a return, please reach out to us through our Contact Page. We’re here to make things right.