At WearUrText, we strive to ensure customer satisfaction with every purchase. However, due to the custom nature of our products, certain limitations apply to returns and refunds. This policy outlines the terms and process for handling returns, exchanges, and refunds.

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1. Eligibility for Returns

Since our products are custom-made to order, returns are only accepted under the following conditions:

• The product is defective or damaged upon arrival.
• The product delivered does not match your order (e.g., incorrect size, colour, or design).

Returns for reasons such as incorrect size selection, change of mind, or colour preference are not eligible.

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2. Inspection Process

All returned items are subject to inspection. To qualify for a replacement or refund:

• The item must be unworn, unwashed, and in its original condition.
• Evidence of the defect or damage (e.g., photos) must be provided during the return request.

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3. Return Request Timeline

To initiate a return, customers must contact us within 7 days of receiving their order. Requests submitted after this period may not be accepted.

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4. Return Process

To request a return:

1. Visit our Contact Us page to submit a return request.
2. Include the following information:
   • Order number
   • Description of the issue
   • Photographic evidence of the defect or damage
3. Wait for our team to review your request. If approved, you will receive instructions on how to proceed with the return.

Customers are responsible for return shipping costs.

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5. Refunds

• Refunds are issued only for approved returns due to defects, damage, or order errors.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Original shipping fees are non-refundable.

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6. Replacements

• In cases where a replacement is requested, a new item will be produced and shipped at no additional cost once the return is approved.
• Replacement production times may vary but will generally follow standard processing timelines.

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7. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Items with user-uploaded designs that meet the approved specifications.
• Items damaged due to misuse, improper care, or wear and tear.

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8. Lost or Missing Orders

If your order is lost during transit or does not arrive within the estimated delivery timeframe:

• Contact us through our Contact Us page with your order number.
• We will investigate the issue with our shipping partner and provide a resolution, which may include reshipment or refund.

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9. Changes to This Policy

WearUrText reserves the right to modify this Return Policy at any time. Updates will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of our Site constitutes acceptance of the revised policy.

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10. Contact Information

For questions or concerns about returns or refunds, please visit our Contact Us page.

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