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This Shipping Policy outlines how WearUrText (“we,” “us,” or “our”) handles shipping, delivery times, and related matters for orders placed through our website (“Site”) at wearurtext.com. By placing an order with us, you agree to the terms of this policy.
1. Shipping Regions
WearUrText ships worldwide, with fulfillment centres located in the UK and the US. The availability of shipping options depends on the destination country.
2. Order Processing Times
- Processing Time: Orders are processed within 2-7 business days after payment confirmation. This includes production time for custom-made products.
- Delays: During peak seasons or due to unforeseen circumstances, processing times may be extended. We will notify you of any significant delays.
3. Shipping Methods and Times
- Standard Shipping: Delivery typically takes 7-30 business days, depending on the destination.
Please note:
- Delivery times are estimates and do not account for potential customs delays or other factors beyond our control.
- Tracking information will be provided once your order ships.
4. Shipping Costs
Shipping costs are calculated at checkout based on the following:
- Destination country
- Weight and dimensions of the package
- Chosen shipping method
All applicable shipping fees will be displayed at checkout before payment is confirmed.
5. Customs, Duties, and Taxes
- Orders shipped outside the UK or US may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility.
- WearUrText is not responsible for delays caused by customs processing.
6. Undeliverable or Returned Packages
- If a package is returned to us due to an incorrect address, failure to collect, or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.
- WearUrText is not responsible for undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.
7. Lost or Damaged Shipments
- If your package is lost or arrives damaged, please contact us through our Contact Us page within 14 days of the expected delivery date. Include your order number and supporting evidence (e.g., photos of the damaged item or packaging).
- Claims for lost or damaged shipments will be reviewed, and eligible cases will be resolved through reshipment or refund.
8. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress.
- If you encounter issues with tracking or delivery, please contact us for assistance.
9. Changes to This Policy
WearUrText reserves the right to update this Shipping Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of our Site constitutes acceptance of any modifications.
10. Contact Information
For questions or concerns about shipping, please visit our Contact Us page.